Peraton provides contact center with intelligent agent augmentation to assist with customers with onboarding.

This automated support service, backed by AI and machine learning, allows agents to work from anywhere in the world and can be scaled up or down to provide robust answers and reduce costs, channel contact time, and agent headcount. Peraton’s intelligent contact center offers automated agent onboarding from remote locations and learns in real-time to increase efficiency the more it’s used.

Main Capability Area