ServiceNow stands out as a premier technical partner for Peraton due to its powerful platform for digital workflow management, which is designed to streamline and automate complex business processes across various departments. By centralizing operations on a single cloud-based platform and CMDB, ServiceNow enables organizations to enhance efficiency, reduce manual work, and improve service delivery.
Its core strength lies in its ability to integrate seamlessly with existing systems, allowing companies to unify disparate processes and data sources, and providing a comprehensive view of business operations. This integration capability simplifies IT management, reduces operational silos, and fosters better collaboration across teams.
Optimize Workflows Across the Organization
One of the major advantages of partnering with ServiceNow is its extensive suite of applications that cater to diverse enterprise needs, including IT Service Management (ITSM), Customer Service Management (CSM), Human Resources (HR) Service Delivery, Enterprise Asset Management (EAM), Integrated Risk Management (IRM), Security Operations (SecOps), and more. These applications are built on a common platform, ensuring consistent user experiences and interoperability. For instance, ServiceNow’s ITSM solutions streamline IT workflows, enhance incident and problem management, and improve overall IT service delivery. Similarly, its CSM offerings empower businesses to deliver proactive, personalized customer support. This versatility allows organizations to leverage a unified platform for multiple use cases, driving efficiencies and ensuring better alignment with strategic goals.
Built-In Generative AI Capabilities
ServiceNow’s commitment to innovation is another key factor that makes it an excellent technical partner. The company continually evolves its platform to incorporate cutting-edge technologies such as artificial intelligence (AI), machine learning (ML), and advanced analytics. Features like predictive intelligence and virtual agents enhance the platform’s capabilities, enabling proactive issue resolution, automation of routine tasks, and insightful decision-making. These innovations not only improve operational efficiency but also enable organizations to anticipate and address potential problems before they impact the business, thus fostering a more resilient and adaptive enterprise environment.
Low-Code/No-Code
ServiceNow’s low-code/no-code development environment empowers organizations to build custom applications and workflows tailored to their unique needs. This flexibility allows Peraton Customers to rapidly respond to changing requirements without extensive development resources. The platform’s intuitive interface and robust development tools facilitate quick deployment of new solutions, enabling teams to iterate and innovate continuously. This capability is particularly valuable for organizations looking to accelerate digital transformation and foster a culture of continuous improvement.
ServiceNow Ecosystem
Finally, ServiceNow excels in providing a comprehensive ecosystem of support, training, and partner resources. The ServiceNow ecosystem includes a vast network of Partner APIs to provide quick, reliable integration of applications into the overall infrastructure.
This combination of a robust platform, continuous innovation, and comprehensive integration support makes ServiceNow an invaluable Peraton partner for driving operational excellence and digital transformation. ServiceNow has long been included in Peraton’s internal R&D efforts and is widely used both internally and on dozens of our accounts. Our XaaS organization relies on ServiceNow in key portions of their offerings and our Enterprise Coordination Portal (ECP) has a rapidly expanding customer base.